Your personal data belongs to you. This Privacy Policy explains exactly what information bitwin collects, why we collect it, how it is used and stored, and what rights you have over your own data as a player on the bitwin platform.
bitwin is an online betting and casino entertainment platform designed for adult players in Bangladesh. When you use the bitwin platform — whether you are browsing as a visitor, registering an account, making a deposit, placing a bet, or contacting our support team — certain personal data about you is necessarily collected and processed in order for the platform to function and for us to fulfil our obligations to you.
This Policy applies to all personal data collected through the bitwin website at bitwin.bio, including all category pages, the account registration and login flow, payment processing, customer support interactions, and any promotional communications sent by bitwin. It applies to all players, regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh.
We are committed to handling your personal data with care, transparency, and respect. We collect only the data we genuinely need, retain it only for as long as necessary, and implement appropriate technical and organisational safeguards to keep it secure. We do not sell your personal data to third parties for their own commercial purposes.
We collect personal data from you in three primary ways: data you provide directly, data collected automatically when you use the platform, and data received from third parties such as payment providers and identity verification services.
2.1 Data You Provide Directly. This includes information you submit when registering an account, updating your profile, completing identity verification (KYC), depositing or withdrawing funds, or contacting our support team. Specific data points include:
2.2 Data Collected Automatically. When you access or use the bitwin platform, certain technical and behavioural data is collected automatically via cookies, log files, and similar tracking technologies:
2.3 Data from Third Parties. We may receive supplementary data about you from the following third-party sources:
| Source | Type of Data | Purpose |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) | Transaction confirmation, payment account status | Processing deposits and withdrawals |
| Identity verification providers | Document authenticity result, identity match score | KYC compliance and fraud prevention |
| Anti-fraud and risk screening services | Risk score, device fingerprint flags | Fraud detection and account security |
| Game providers (Pragmatic Play, Evolution Gaming, etc.) | Game round results, RTP data, session logs | Dispute resolution, game integrity verification |
bitwin uses the personal data we collect for the following specific purposes:
We process your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (your use of the platform) |
| Deposit and withdrawal processing | Performance of contract |
| Identity verification (KYC) | Legal obligation and legitimate interest (fraud prevention) |
| Fraud detection and security monitoring | Legitimate interest (protecting players and the platform) |
| Responsible gaming monitoring | Legal obligation and legitimate interest (player welfare) |
| Marketing communications | Consent (opt-in only; withdrawable at any time) |
| Platform analytics and improvement | Legitimate interest (improving the platform experience) |
| Responding to legal/regulatory requests | Legal obligation |
5.1 Service Providers. bitwin shares your personal data with carefully selected third-party service providers who assist us in operating the platform. These providers are permitted to use your data only for the specific purpose for which it was shared and are required to maintain appropriate data security standards. Our service provider categories include:
5.2 Legal Disclosure. We may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by law, by court order, or in connection with the investigation of suspected criminal activity including fraud or money laundering.
5.3 Business Transfers. In the event that bitwin undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change to this Policy that results from it.
5.4 No Sale of Data. bitwin does not sell, rent, lease, or trade your personal data to any third party for commercial purposes unrelated to the operation and improvement of the bitwin platform.
6.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. bitwin uses cookies and similar technologies (such as local storage and pixel tags) to make the platform function correctly, to remember your preferences, and to analyse how the platform is used.
6.2 Types of Cookies We Use.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the platform to operate — session management, login state, security tokens | Session |
| Functional | Remember your language preference, responsible gaming settings, and display choices | Up to 12 months |
| Analytics | Understand how players navigate the platform; identify performance issues; improve UX | Up to 24 months |
| Marketing | Track referral sources and measure the effectiveness of promotional campaigns (where consent is given) | Up to 30 days |
6.3 Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent the bitwin platform from functioning correctly and may make it impossible to log in or process transactions.
7.1 Retention Periods. We retain personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and compliance obligations. The following retention periods generally apply:
7.2 Secure Deletion. When personal data is no longer required and the applicable retention period has expired, we will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.
8.1 Technical Safeguards. bitwin implements a range of technical security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include:
8.2 Organisational Safeguards. In addition to technical measures, we maintain internal data protection policies, provide data security training to all staff with access to personal data, and conduct regular reviews of our data handling practices.
8.3 Breach Response. In the event of a data security breach that poses a risk to your personal data, bitwin will take immediate steps to contain and remediate the breach, assess the risk to affected players, and notify affected individuals promptly where there is a genuine risk of harm.
As a bitwin player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe, ordinarily within 30 days of receiving a valid request.
The bitwin platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered an account or provided personal data to bitwin without your consent, please contact us immediately at [email protected]. We will investigate and act promptly.
11.1 Embedded Game Content. The bitwin platform hosts games provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you play a game from one of these providers, the game client may independently collect certain session data (such as game round results and session duration) under the terms of the Game Provider's own privacy documentation. bitwin is not responsible for the data practices of Game Providers in respect of data collected directly by their game clients.
11.2 Payment Providers. When you use bKash, Nagad, Rocket, Upay, Visa, or Mastercard to deposit or withdraw funds, your transaction data is processed by the relevant payment provider under that provider's own terms and privacy policy. bitwin receives only the confirmation data necessary to credit or debit your Taka Wallet.
11.3 No Third-Party Links. The bitwin platform does not contain links to external third-party websites for general browsing purposes. This Policy applies exclusively to data processed through the bitwin platform at bitwin.bio.
12.1 Policy Updates. bitwin reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. The effective date at the top of this Policy indicates when the current version came into force.
12.2 Notification of Changes. Where material changes are made to this Policy — particularly changes that affect your rights or how we use your personal data — we will notify registered players in advance by displaying a prominent notice on the platform and/or by sending an email notification to your registered account address. Where changes are minor or administrative in nature, we may update the Policy without separate notification.
12.3 Continued Use. Your continued use of the bitwin platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and may request account closure in accordance with the bitwin Terms and Conditions.
13.1 Data Enquiries. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how bitwin handles your personal data, please contact our support team:
13.2 Complaints. If you believe that bitwin has failed to handle your personal data in accordance with this Policy or applicable data protection principles, you have the right to raise a formal complaint. We encourage you to contact us directly in the first instance so that we have the opportunity to resolve your concern. Please email [email protected] with the subject line "Data Protection Complaint" and provide as much detail as possible about the nature of your concern.
Beyond policy wording, here are the concrete steps bitwin takes every day to keep your personal data safe, private, and under your control.
All data exchanged between your device and bitwin.bio travels over a fully encrypted SSL/TLS connection. Your login credentials, payment data, and personal details are protected in transit at all times.
bitwin does not sell, rent, or trade your personal data to third parties for their own commercial use. Your information is shared only with the service providers we need to operate the platform on your behalf.
You have clear rights to access, correct, delete, and export your personal data. Our support team processes all data rights requests within 30 days. You can also update your marketing preferences and responsible gaming settings directly from your account dashboard.
We operate on a data minimisation principle — collecting only what is strictly necessary to provide our services and meet our legal obligations. We do not ask for data we do not need, and we do not retain data beyond its required retention period.
Access to player personal data within the bitwin organisation is strictly limited to staff members who require it to perform their job functions. All staff with data access receive regular data protection training and are bound by confidentiality obligations.
bitwin conducts regular vulnerability assessments and security reviews of its platform infrastructure. We stay current with security best practices to ensure your data is protected against emerging threats and attack vectors.
Your data is protected. Your experience is our priority. Explore cricket betting, live casino, slots, and more — all within a secure, fair, and transparent environment built for players in Bangladesh.